Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to grow and manage critical customer relationships.

Key Responsibilities

• Own and enhance the customer experience with products, ensuring engagement, adoption, retention, and growth
• Act as a trusted advisor, understanding customer needs and challenges to provide tailored applications of Antenna data
• Collaborate with the commercial team to expand customer relationships and track customer health metrics

Required Qualifications

• Strong track record in customer success or account management roles, preferably in a high-growth startup
• 3-5 years of relevant experience with a history of exceeding retention quotas
• Experience managing a large book of business
• Ability to thrive in dynamic environments with change and ambiguity
• Bonus: Familiarity with the subscriber economy and viewership data