Customer Success Manager

Job Summary

A company is looking for a Manager, Customer Success, SMB.

Key Responsibilities

• Manage and develop a team of Customer Success Managers, including recruiting and training new members
• Drive revenue growth by optimizing the effectiveness of the Customer Success team and implementing improvements
• Analyze customer and product data to enhance operational efficiency and customer experience

Required Qualifications

• 3-5 years of experience leading a Customer Success team in a rapidly-growing B2B SaaS environment
• Proven track record of meeting or exceeding customer renewal and retention goals
• Data-oriented with experience in analyzing metrics for decision-making
• Experience working with clients and teams across multiple countries and time zones
• Preferred experience in high growth start-ups or scale-ups, and in Fintech or HRtech