Job Summary
A company is looking for a Helpdesk Level 1 Support Technician.
Key Responsibilities
- Address simple technical issues and general inquiries, including password resets and software installation questions
- Escalate complex issues to Tier 2 or Tier 3 support when necessary
- Provide professional and courteous support to end-users via phone and electronic ticket submissions
Required Qualifications, Training, and Education
- Basic technical knowledge with familiarity in using scripts or predefined solutions
- Experience with Office applications
- Experience with Cloud and Remote Desktop technologies
- Experience with ticketing systems
- Legally authorized to work in the United States without sponsorship
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