Customer Success Manager

Job Summary

A company is looking for a Manager of Customer Success in Digital Marketing.

Key Responsibilities

• Lead and mentor a digital marketing Account Management team to enhance client satisfaction and account growth
• Implement retention and growth strategies while collaborating with cross-functional teams to provide tailored client solutions
• Track KPIs, maintain client records, and identify upselling opportunities to improve service delivery

Required Qualifications, Training, and Education

• 2+ years of experience managing high-performing customer success teams
• 5+ years of account and client management experience with a proven track record of retention and growth
• 5+ years of experience with CRM tools and proficiency in Microsoft or Google Office Suite
• Digital Marketing experience preferred but not required
• Bachelor's Degree in business, marketing, or a related field preferred