Job Summary
A company is looking for a Support Service Coordinator L1 to manage support operations and partner interactions.
Key Responsibilities
- Monitor support queues, triage cases, and ensure accurate case routing
- Handle escalations and oversee support quality through reviews and feedback
- Maintain workforce data and support performance analytics
Required Qualifications
- 1+ year in support operations or service coordination
- Familiarity with ServiceNow, SharePoint, and Outlook
- Detail-oriented with a passion for data accuracy
- Analytical mindset with a drive to improve processes
- Eagerness to learn; certifications like MS-900 or ITIL 4 are a plus
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