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Support Service Coordinator

7/31/2025

Remote

Job Summary

A company is looking for a Support Service Coordinator L1 to manage support operations and partner interactions.

Key Responsibilities
  • Monitor support queues, triage cases, and ensure accurate case routing
  • Handle escalations and oversee support quality through reviews and feedback
  • Maintain workforce data and support performance analytics
Required Qualifications
  • 1+ year in support operations or service coordination
  • Familiarity with ServiceNow, SharePoint, and Outlook
  • Detail-oriented with a passion for data accuracy
  • Analytical mindset with a drive to improve processes
  • Eagerness to learn; certifications like MS-900 or ITIL 4 are a plus

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