Contact Center Support Operator

Job Summary

A company is looking for a Contact Center Support Operator I to provide patient-first healthcare support remotely.

Key Responsibilities

• Answer inbound calls and provide information by navigating electronic directories and databases
• Process calls for multiple hospital sites and handle special protocols for various teams
• Perform data entry tasks and assist individuals in emergency situations

Required Qualifications

• High School Diploma or GED
• One year of call or contact center experience or two years of customer service experience
• Emergency Medical Dispatch (EMD) Certification is preferred
• Experience in healthcare or a related field is preferred