Client Support Specialist

Job Summary

A company is looking for a Client Support Specialist who will leverage their expertise in operations and technical support to enhance client experiences.

Key Responsibilities

• Act as a power user of the learning management system and manage key program details for clients
• Provide customer-centric support through timely responses and professional communication
• Deliver technical support across multiple channels and assist with logistics during client-facing calls

Required Qualifications

• Minimum of 2 years' experience in technical support, program administration, and data management
• Exceptional client service skills with knowledge of technical systems
• Proficiency in Online Chat services, Google Suite, Zoom admin, Slack, and Notion
• Ability to work autonomously and follow directed processes
• Flexibility to accommodate varying shifts during peak client engagement periods