Customer Service Advocate

Job Summary

A company is looking for a Dedicated Customer Service Advocate to provide guidance and administrative services for large National Account clients.

Key Responsibilities

• Communicate with service partners and vendors to support customers for a large National Account
• Balance inbound/outbound calls while providing excellent customer service and performing daily job functions
• Document all calls and actions taken accurately in the designated database

Required Qualifications

• HS Diploma or GED required; some college preferred
• Proficiency with MS Office applications is required
• Prior customer service experience in a call center or professional environment (2+ years' insurance experience preferred)
• Ability to convey empathy in sensitive situations
• Knowledge of legal liability, insurance coverage, and medical terminology is a plus