Customer Service Advocate

Job Summary

A company is looking for a Customer Service Advocate I to provide support for members and providers.

Key Responsibilities

• Responds to routine inquiries and concerns from members and providers in a timely manner
• Mitigates complaints and resolves issues during initial contact
• Documents communications and adheres to quality standards and policies

Required Qualifications

• High School diploma or GED required
• Entry-level position with little or no previous experience needed
• Bilingual in Spanish is highly preferred
• Experience with multitasking across multiple systems preferred
• Ability to work in a high-paced contact center environment