Product Support Specialist

Job Summary

A company is looking for a Product Support Specialist I - Remote.

Key Responsibilities

• Answer customer inquiries regarding software usage and troubleshoot related issues
• Maintain logs of customer interactions and identify opportunities for process improvements
• Collaborate with the Product team to enhance software and provide customer feedback

Required Qualifications

• Minimum of 2 years of experience in technical and customer support, preferably in the technology/SaaS industry
• Proficiency with Microsoft Office products
• Experience with QuickBooks and Salesforce is a plus
• Ability to work independently and manage multiple responsibilities
• Previous experience in a remote position is preferred