Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative to provide exceptional support to customers in a remote setting.

Key Responsibilities

• Provide phone and email support for inquiries from sales and healthcare professionals
• Process orders, verify order status, and handle return orders through a multichannel system
• Maintain accurate records and participate in continuous improvement projects

Required Qualifications and Education

• At least 2 years of direct customer service or call center experience
• High school diploma or GED equivalent
• Ability to work flexible hours as needed to support business requirements
• Preferred: Associate's or Bachelor's degree
• Preferred: Experience with ERP systems such as SAP, GHX, EDI, Salesforce, Genesys, and/or Power BI