Refunds Specialist

Job Summary

A company is looking for a Refunds Specialist, responsible for processing refunds and managing seller communications remotely.

Key Responsibilities

• Contact seller leads via phone, text, and email to confirm home selling status and ownership
• Maintain an accurate and up-to-date pipeline in the CRM and document all interactions
• Process refunds according to company policy and ensure effective communication with the Senior Refunds Coordinator

Required Qualifications

• Proven work experience with cold calling or phone sales
• Experience with text messaging and emailing in English
• Ability to work in a fast-paced environment and manage time effectively
• Strong organizational skills to maintain an observable pipeline
• Experience as a real estate investor is preferred but optional