Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer V to support and maintain a complex cloud-based infrastructure.

Key Responsibilities

• Serve as the technical lead during complex outages, providing expert-level troubleshooting and guidance
• Deliver Tier II/III support for application investigation, resolution, and escalation
• Conduct periodic system security and performance reviews to ensure compliance and optimization

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience)
• Extensive experience with Windows Server, Red Hat Linux, and VMware vSphere in a cloud environment
• Proven experience troubleshooting and supporting Aura Stack or similar cloud infrastructure platforms
• Strong understanding of cloud integration, security best practices, and performance tuning
• Familiarity with FedRAMP compliance is strongly preferred