Digital Customer Success Manager

Job Summary

A company is looking for a Digital Customer Success Manager.

Key Responsibilities

• Manage a portfolio of customers through a tech-enabled, low-touch approach
• Collaborate with cross-functional teams to develop scalable customer success programs
• Monitor account health and advocate for customer needs across the organization

Required Qualifications

• 3-5 years of experience in customer success, digital engagement, or customer marketing
• 1-3 years of experience in the healthcare sector
• Experience managing a high-volume customer portfolio
• Familiarity with customer success platforms is a plus
• Strategic thinker with a builder's mindset comfortable with ambiguity