Job Summary
A company is looking for a Customer Care Representative to provide telephonic support in various areas of customer assistance.
Key Responsibilities
- Assist families in finding child/elder care resources and support customers with employer-based tuition assistance programs
- Handle frequent inbound and outbound phone calls throughout the workday
- Utilize various computer-based case management systems for customer support
Required Qualifications
- High School Diploma
- Minimum 1 year of customer service experience preferred
- Proficiency in Microsoft Office, primarily Outlook
- Telephonic troubleshooting ability
- Schedule flexibility, including evenings, weekends, and partial holiday coverage
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