Retention Call Center Representative

Job Summary

A company is looking for a Retention Call Center Representative to assist members and prospects with their inquiries and issues.

Key Responsibilities

• Respond to customer calls, troubleshoot inquiries, and provide solutions to ensure customer satisfaction
• Maintain quality service standards and complete necessary documentation for all interactions
• Develop and utilize a filing system for efficient access to records and information

Required Qualifications

• High School Diploma required; AA/AS degree preferred
• Two to five years of customer service experience required; healthcare experience preferred
• Proficiency in Microsoft Office applications
• Driver's License may be required by some plans
• Specific language skills may be required by some plans