Customer Resolution Specialist

Job Summary

A company is looking for a Customer Resolution Specialist I (Remote).

Key Responsibilities

• Provide excellent customer service by resolving concerns and responding to patient inquiries
• Document customer encounters in the Epic Electronic Medical Record (EMR) system
• Handle billing inquiries, insurance verification, and perform timely collections of self-pay balances

Required Qualifications, Training, and Education

• High School diploma or GED equivalent required; Associate's Degree in a business-related field preferred
• One year of experience in customer service, payment collection, or medical billing, preferably in healthcare
• Knowledge of government/non-government payer requirements and medical terminology
• Familiarity with Electronic Medical Record (EMR) systems and call center environments
• HFMA - Certified Rev Cycle Rep (CRCR) certification preferred