Bilingual Collections Agent

Job Summary

A company is looking for a Bilingual Collections Agent.

Key Responsibilities

• Contact customers with past-due or outstanding balances via phone, text, and email
• Provide billing support and explain account balances clearly in both English and Spanish
• Secure payment through one-time payments, payment plans, or settlements

Required Qualifications

• 3+ years of experience in Collections / Accounts Receivable
• Strong communication and negotiation skills in both English and Spanish
• Familiarity with CRM or ticketing systems (Salesforce preferred)
• Experience working with sensitive financial or customer information
• Comfortable with outbound calling and payment-related conversations