Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative to join their team on a long-term contract basis.

Key Responsibilities

• Handle incoming calls to resolve customer inquiries efficiently
• Deliver accurate information and address customer questions with a friendly approach
• Document customer concerns and escalate unresolved issues to appropriate departments

Required Qualifications

• Proven experience in customer service, preferably in a call center environment
• Proficiency in handling inbound and outbound calls, as well as email correspondence
• Strong skills in data entry and order management
• Familiarity with Microsoft Office applications, including Excel and Word
• Ability to adapt to new tools and manage multiple tasks efficiently