Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager to support high-value customers in achieving their business goals on social media.

Key Responsibilities

• Manage relationships with high-value customers, guiding them to success on their social media journey
• Build and maintain strategic relationships with customers, ensuring a consistent, high-quality experience
• Monitor account health and adoption, providing guidance to enhance customer workflows and product usage

Required Qualifications

• Senior level customer-facing/account management experience, preferably in the technology (SaaS) industry
• Trilingual in Portuguese, Spanish, and English
• Solid knowledge of social media and its business applications
• Ability to quickly learn new technologies and explain software features simply
• Demonstrated commitment to achieving results and delivering high performance