Customer Support Technician II

Job Summary

A company is looking for a Customer Support Technician II (Remote).

Key Responsibilities

• Provide second-layer support for customer repair issues that cannot be resolved with basic troubleshooting
• Interact with other departments to resolve customer issues and maintain good customer relations
• Utilize analytical skills to troubleshoot data issues and manage daily objectives set by management

Required Qualifications

• Graduation from an accredited four-year college or university
• Three to five years of telecommunications support center experience preferred
• Three to five years of telecommunications and repair experience preferred
• Cisco Certification CCNP preferred with 3 to 5 years' experience at the ISP level
• Any equivalent combination of education and experience will be considered