Product Support Representative

Job Summary

A company is looking for a Product Support Rep II.

Key Responsibilities

• Provide second-tier technical support to customers via phone, web, and email
• Collaborate with internal teams to ensure superior customer service and maintain communication with customers regarding their requests
• Act as a customer advocate by resolving high-priority issues and capturing feedback for process improvements

Required Qualifications

• Degree in IT or equivalent relevant experience required
• 1-2 years of experience in software support or a related position
• Strong internal motivation and ability to work independently as well as part of a team
• Capable of passing nationwide Criminal Justice Information Systems background clearance
• Willingness to participate in after-hours on-call rotation