Customer Support Manager

Job Summary

A company is looking for a Manager, Customer Support who will oversee the EMEA customer support organization.

Key Responsibilities:

• Champion customer-centric philosophy and ensure timely resolution of customer issues
• Lead, mentor, and manage the local support team while monitoring performance and workloads
• Regularly review and refine operational processes based on feedback and insights

Qualifications:

• Bachelor's degree in a relevant field
• 5+ years of experience in customer support operations or process improvement, preferably in a global SaaS or PLM environment
• Proven ability to document and enforce operational processes across distributed teams
• Fluent in French
• Hands-on experience with Jira Service Desk, Confluence, and customer support ticketing systems