Digital Customer Success Specialist

Job Summary

A company is looking for a Digital Customer Success Program Specialist to enhance customer engagement through digital initiatives.

Key Responsibilities

• Develop and implement proactive digital programs to maximize customer value from solutions
• Design and deliver onboarding programs and automated adoption campaigns for new customers
• Monitor customer usage data to identify churn risks and launch targeted engagement campaigns

Required Qualifications

• 3+ years of customer-facing experience in a B2B SaaS environment
• Experience with digital customer success and communication tools, such as Eloqua and Gainsight
• Proven ability to create and implement customer engagement programs
• Data-driven approach with strong analytical skills
• Strong project management capabilities and ability to prioritize multiple initiatives