Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer to manage and solve client support cases using technology and software.

Key Responsibilities

• Manage daily client support cases and document customer interactions
• Partner with internal teams to identify and resolve product and integration issues
• Perform detailed QA of applications and contribute to technical documentation

Required Qualifications

• 3+ years of experience in a technical support role, preferably in B2B or SaaS
• Knowledge and experience in APIs, with a focus on payment technical support preferred
• Experience with JSON, HTML, and Python for diagnosing web and mobile application issues
• Familiarity with tools like Zendesk, Jira, and Salesforce is a plus
• Commitment to providing exceptional customer experiences