Lead Help Desk Technician

Job Summary

A company is looking for a Lead Help Desk Support Technician.

Key Responsibilities

• Provide in-depth support and lead problem-solving efforts for technology products or applications
• Assist in project development, documentation, and implementation while identifying and recommending process improvements
• Train new and existing staff on processes and procedures while handling incoming calls and electronic requests

Required Qualifications

• Associate's degree or five years' experience in a customer service role
• Help Desk Team Lead Certification preferred