Client Experience Specialist

Job Summary

A company is looking for a Client Experience Specialist to deliver exceptional service across its advertising portfolio.

Key Responsibilities

• Serve as the primary pre and post-sale partner for clients, collaborating with Account Directors
• Oversee the full campaign lifecycle, addressing delivery issues with ad operations and technical teams
• Provide performance updates and insights to drive client decision-making and support upsell opportunities

Qualifications

• 2+ years of experience in digital campaign management, client services, or media operations
• Strong understanding of digital media channels and buying paths
• Proficiency in platforms such as Salesforce, Google Ad Manager, and media planning tools
• Experience with CPG, QSR, or retail advertisers preferred
• Comfort with AI tools and a collaborative, solutions-oriented mindset