Software Support Specialist

Job Summary

A company is looking for a Software Support Specialist to join their support team.

Key Responsibilities

• Handle incidents by communicating with clients, registering incidents in the CRM system, and managing email cases
• Troubleshoot technical issues, escalate complex cases, and document bugs in the tracking system
• Provide customer care through training, maintaining the Knowledge Base, and ensuring client satisfaction

Required Qualifications

• Bachelor's degree in Business Applications, Computer Science, or a related field is desired
• At least 2 years of product support experience, preferably in a technical support role
• Computer/IT Certification or equivalent work experience is a plus
• Experience utilizing CRM systems
• Intermediate understanding of major RDBMS and desktop OS knowledge is beneficial