IT Helpdesk Support Specialist

Job Summary

A company is looking for an IT Helpdesk Support Specialist.

Key Responsibilities

• Provide daily IT support to employees, troubleshooting hardware, software, access, and connectivity issues
• Monitor and resolve tickets through the helpdesk system, including password resets and software access issues
• Perform audits and maintenance of IT assets and oversee the patch management process for security compliance

Required Qualifications

• 4-year college degree in a related field or equivalent practical experience
• A+ Certification or similar (CompTIA, MTA, etc.) strongly preferred
• Familiarity with endpoint management tools like NinjaOne and JAMF
• Proficiency with Windows and macOS environments
• Hands-on experience with hardware troubleshooting and lifecycle management