Customer Service Senior Representative

Job Summary

A company is looking for a Customer Service Senior Representative to handle inquiries and provide support in a remote environment.

Key Responsibilities

• Handle inbound calls and emails regarding insurance claims and policies, addressing inquiries and complaints
• Perform research to respond to inquiries and interpret policy provisions in accordance with established procedures
• Resolve customer complaints independently and strive to meet call center metrics while ensuring excellent customer service

Required Qualifications

• High School diploma or equivalent
• 1+ years of customer service experience, preferably in a call center
• A dedicated workspace with no distractions
• Intermediate proficiency in Microsoft Outlook
• Ability to remain calm and helpful in difficult situations