Care Management Support Coordinator

Job Summary

A company is looking for a Care Management Support Coordinator II.

Key Responsibilities

• Conduct outreach to members to assist with care plan steps and connect them to resources
• Serve as the primary contact for member and provider inquiries, explaining care plan procedures
• Document and maintain non-clinical member records in compliance with state and regulatory requirements

Required Qualifications

• High School diploma or GED
• 1 - 2 years of related experience in a call center, healthcare, insurance, or sales environment
• Knowledge of health plan activities and community resources
• Experience with member onboarding and administrative support
• Ability to work remotely in MST or CST time zones