E-Channel Customer Support Specialist

Job Summary

A company is looking for an E-Channel Representative (Remote in VA/MD/NC/GA ONLY).

Key Responsibilities

• Assist customers with E-Channel needs through inbound calls, secure and non-secure email, and online chat
• Handle inquiries related to loans, deposits, and maintenance, and conduct research on customer issues
• Support service-related social media questions and efficiently refer sales opportunities to Sales & Service Representatives

Required Qualifications

• High school diploma or equivalent; college preferred
• Previous call center experience and/or written customer communication preferred
• Proficient computer skills relevant to Outlook, Word, Excel, and PowerPoint
• Solid knowledge of web or mobile-based support and online technical troubleshooting
• Able to work weekend hours on a rotating basis