Remote Customer Support Specialist

Job Summary

A company is looking for a part-time Remote Customer Support Specialist.

Key Responsibilities

• Monitor and respond to comments across the company's social media pages using Sprout social tool
• Identify and log inquiries, adverse events, and product quality complaints using Sprout and Salesforce.com
• Respond to consumer emails efficiently

Required Qualifications

• High School Diploma required; college experience preferred
• Minimum of 5 years in a customer service role
• Experience in pharmaceuticals or healthcare
• Knowledge of medical terminology
• Availability to work on weekends