Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative to assist with patient account inquiries.

Key Responsibilities

• Answer inbound and make outbound customer service calls professionally
• Assist callers with their questions, concerns, or problems focusing on first call resolution
• Communicate with other departments to ensure proper handling of patient accounts

Required Qualifications

• High school diploma or GED
• 0-2 years of prior relevant experience
• Advanced computer skills and knowledge of medical terminology
• Math/bookkeeping skills
• Ability to perform various duties efficiently without loss of composure