Maine Licensed IT Helpdesk Analyst

Job Summary

A company is looking for an IT Help Desk Analyst.

Key Responsibilities

• Assist users with difficulties related to the new HR system, PRISM, due to increased call volume
• Provide technical assistance and support for hardware, software, and systems, documenting issues and solutions
• Serve as a contact for level 1 support, troubleshooting and escalating problems as necessary

Required Qualifications

• 1-3 years of IT Helpdesk and Customer Service experience
• Experience with troubleshooting and documentation
• Familiarity with call-tracking software and systems
• Engagement in independent study to maintain current industry knowledge
• Ability to work effectively in a team environment