Support Engineer

Job Summary

A company is looking for a Support Engineer to assist users with technical challenges and enhance their experience with the product.

Key Responsibilities

• Become a product expert to assist users in understanding reports, features, APIs, and SDKs
• Respond to customer inquiries through various channels, including email, chat, and phone
• Investigate bugs and feature requests, providing feedback to improve customer experience

Required Qualifications

• Passion for helping others succeed
• Commitment to continuously developing expertise in the evolving product
• Interest and aptitude for developing technical skills and learning new technologies
• Ability to navigate ambiguity and adapt to new challenges creatively
• Experience with programming and web technologies is a plus