Technical Support Specialist

Job Summary

A company is looking for a Technical Support Specialist to assist clients with their Leak Defense System.

Key Responsibilities:

• Handle incoming technical support calls related to Leak Defense Systems
• Troubleshoot product issues and guide clients through problem resolution steps
• Identify and coordinate the shipment of warranty replacement parts as needed

Qualifications:

• Previous experience in a technical support role preferred
• Some knowledge of electronic devices, electrical systems, and plumbing is preferred
• Computer experience including MS Office Suite and Database Management
• Associate degree or higher in a technical field or equivalent work experience
• Ability to learn and absorb information regarding codes, compliance, and product offerings