Help Desk Technician

Job Summary

A company is looking for a Help Desk Technician.

Key Responsibilities

• Assist end users with system issues via phone and email
• Test system functionality to determine root causes of user-reported issues
• Ensure compliance with program requirements, regulations, and policies

Required Qualifications

• Bachelor's Degree
• 3 years of relevant experience
• Equivalent combination of advanced education, training, and experience will be considered
• Experience in healthcare, Medicaid, and Long-Term Care preferred
• Proficient with Microsoft Office Suite