Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager to oversee customer success, retention, and growth for key accounts.

Key Responsibilities

• Ensure high customer satisfaction and retention through proactive relationship management
• Develop and execute strategic account plans to identify expansion opportunities
• Drive revenue growth by deploying solutions and collaborating with cross-functional teams

Required Qualifications

• 5-7 years of experience in a Customer Success Manager role or similar customer-facing position in B2B SaaS
• Proven track record of managing a book of business and meeting revenue quotas
• Experience with strategic account planning and identifying growth opportunities
• Skilled in relationship management with C-level executives at enterprise accounts
• Ability to leverage data for decision-making and assessing account health