Bilingual Administrative Assistant

Job Summary

A company is looking for a Bilingual Administrative Assistant (11:30AM - 8:00PM EST Shift).

Key Responsibilities

• Handle inbound and outbound calls, text messages, secure emails, and faxes from members and providers
• Generate member reports and assist with administrative tasks to support care team functions
• Identify and triage member needs to connect them with appropriate Care Teams for support

Required Qualifications

• Proficiency in both English and Spanish, verbal and written
• At least one year of telephonic support experience in a healthcare or customer service role
• Ability to manage multiple tasks and work under pressure
• Comfort with technology, including video chatting and electronic health records
• Located within the lower 48 United States due to contractual limitations