Customer Success Advocate

Job Summary

A company is looking for a Customer Success Advocate to build and maintain relationships with clients while driving revenue growth.

Key Responsibilities

• Manage a high volume of small spend accounts and customer escalations
• Identify risks that may lead to customer churn and ensure timely responses to customer requests
• Collect product feedback and drive adoption of platform features to enhance customer experience

Required Qualifications

• 0-2+ years of experience in customer-facing roles such as support or operations
• Experience with Gainsight is a plus
• Strong desire to work in the technology space and ability to complete tasks quickly
• Quantitatively inclined with the ability to analyze and synthesize data
• Proven track record of achievement in previous roles