Customer Success Manager with TS Clearance

Job Summary

A company is looking for a Customer Success Manager to oversee customer engagement and ensure successful product adoption.

Key Responsibilities

• Oversee customer outcomes engagement and understand customer needs and challenges
• Ensure customers are technically healthy and utilizing the latest product versions
• Promote customer success stories and ensure maximum value from product investments

Required Qualifications

• 3+ years of experience in customer professional services or related business support
• Experience in leveraging AI in work processes or decision-making
• TS or SCI clearance is required and must be located in the Vienna, Virginia area
• Experience within the Federal industry
• Ability to manage multiple customers and priorities simultaneously