Customer Service Specialist

Job Summary

A company is looking for a Customer Service Specialist to provide exceptional support to employees and their families.

Key Responsibilities

• Assess the needs of employees through targeted questioning and gather necessary personal information
• Conduct research to find referrals that meet client needs and perform quality assurance callbacks
• Deliver high-quality customer service through written and verbal interactions while maintaining accurate data entries

Required Qualifications

• Entry-level position with a focus on customer service
• Proficient in conflict resolution
• Ability to organize and prioritize tasks effectively
• Experience in relationship-building and interpersonal skills
• Motivated self-starter with a professional demeanor