Senior Director of Client Services

Job Summary

A company is looking for a Senior Director of Client Services, responsible for leading client service operations and enhancing client satisfaction.

Key Responsibilities

• Lead and mentor a high-performing client services leadership team, fostering a positive culture
• Develop and execute strategic plans for client services in alignment with business objectives
• Oversee daily operations, ensuring efficient resolution of customer inquiries and issues

Required Qualifications

• Bachelor's degree in Business Administration, Management, or a related field
• Minimum of 10 years of experience in customer service management, with at least 5 years in a senior leadership role
• Proven experience in team development and culture building
• Strong expertise in operation/workforce management
• Track record of contributing to business growth and retention