Job Summary
A company is looking for a Proactive Support Manager.
Key Responsibilities
- Analyze support ticket data and customer feedback to identify trends and root causes of friction
- Design and lead cross-functional projects to address issues and prevent future support cases
- Develop and maintain the strategic roadmap for customer self-service channels
Required Qualifications
- Strong data-driven problem-solving skills
- Proven experience in leading cross-functional projects
- Strategic and analytical thinking abilities
- Deep customer empathy and advocacy
- Understanding of technical support ecosystems
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