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Proactive Support Manager

7/31/2025

No location specified

Job Summary

A company is looking for a Proactive Support Manager.

Key Responsibilities
  • Analyze support ticket data and customer feedback to identify trends and root causes of friction
  • Design and lead cross-functional projects to address issues and prevent future support cases
  • Develop and maintain the strategic roadmap for customer self-service channels


Required Qualifications
  • Strong data-driven problem-solving skills
  • Proven experience in leading cross-functional projects
  • Strategic and analytical thinking abilities
  • Deep customer empathy and advocacy
  • Understanding of technical support ecosystems

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