Customer Success Team Lead

Job Summary

A company is looking for a Customer Success Team Lead for North America.

Key Responsibilities

• Lead and develop the North America Customer Success team to drive retention, adoption, and growth
• Manage high-value, technically complex accounts, including multi-site and integration-heavy deployments
• Deliver tailored onboarding programs to ensure rapid time-to-value and adoption

Required Qualifications

• 5+ years in Customer Success or Technical Account Management, with at least 2 years in a leadership role
• Strong technical skills with SaaS integrations, APIs, and multi-system workflows
• Experience onboarding enterprise or high-value accounts in complex product environments
• Skilled in executive-level reporting and stakeholder management
• Based in West Coast USA, with flexibility to collaborate across time zones