Medicare Customer Service Specialist

Job Summary

A company is looking for a Medicare Member Engagement Customer Service Specialist.

Key Responsibilities

• Conduct outbound welcome calls to new Medicare members and assist with onboarding
• Provide information on plan benefits and resources, ensuring a positive member experience
• Log all member interactions in a database and participate in engagement work groups

Required Qualifications

• High School diploma required; Associate's or Bachelor's Degree in a related field preferred
• 2 years of experience in customer service or health care systems
• Experience with conducting intake and interviews related to consumer issues
• Basic understanding of managed healthcare systems and Medicare
• Experience with Medicare managed plans preferred