Bilingual Member Services Agent

Job Summary

A company is looking for a Bilingual Member Services Agent I to handle member inquiries and provide exceptional customer service in a healthcare setting.

Key Responsibilities:

• Conduct outbound outreach to members and assist with program enrollment and inquiries
• Provide exceptional customer service by addressing member concerns and documenting interactions accurately
• Support Member Services projects and engage in ongoing training to enhance service quality

Qualifications:

• High school diploma or equivalent required; Associate's or Bachelor's Degree preferred
• Minimum 2-3 years of experience in a customer service or call center role, preferably in healthcare
• Fluent in verbal/written English and Spanish
• Proficiency in using CRM and ticketing systems
• Ability to work efficiently in a fast-paced, member-focused environment