Member Services Agent

Job Summary

A company is looking for a Member Services Agent I to handle member inquiries and provide exceptional customer service in a healthcare setting.

Key Responsibilities

• Conduct outbound outreach and inbound calls to assist members with assessments, program enrollment, and inquiries
• Document member interactions accurately while maintaining confidentiality and adhering to HIPAA regulations
• Proactively resolve member concerns and support Member Services projects to enhance service quality

Qualifications

• High school diploma or equivalent required; Associate's or Bachelor's Degree preferred
• Minimum 2-3 years of experience in a customer service or call center role, preferably in healthcare
• Proficiency in using CRM and ticketing systems
• Ability to work efficiently in a fast-paced, member-focused environment