Senior Technical Support Engineer

Job Summary

A company is looking for a Senior Technical Support Engineer.

Key Responsibilities

• Assist Americas and global customers in resolving technical issues related to the platform
• Collaborate with the R&D team to address complex problems and provide customer feedback
• Document knowledge through technical articles and contribute to knowledge bases

Required Qualifications

• 4-6 years of experience in a client-facing engineering or technical role
• Experience with cloud platforms such as AWS, Azure, and GCP
• Familiarity with Docker and Kubernetes
• Proficiency in Unix-based operating systems and relational databases
• Ability to read and write Python or R code